Key Responsibilities: -Collect orders, confirm delivery and follow up -Communicate with overseas customers and provide forecast information -Handle daily customer’s requirements effectively -Delivery report analysis and improve customer service level -Work with relevant department to confirm shipment and provide relevant documents to customer -Implement customer satisfaction survey -Track and deal with customer complaints -Collect and share marketing information -Customer reception and visit customers when necessary -Assist Finance to confirm payment timely -Provide leadership and improve department performance -Compile monthly report and make suggestions for top management Requirements & Qualifications: -Bachelor degree or above -At least 5 years relevant experiences in customer services function -Strong customer mindset, responsive, effectively follows up the requirement of customer -Data collection and analysis abilities -Team spirit -Good command of verbal and writing English -Good communication skill -Familiar with office Micrsoftware