Job Summary (Brief overview on scope of job responsibility) o For the inspection business line, responsible for monitoring the overall performance of business/operation, building up business strategy & improvement plan with implementation schedule & deployment of necessary resources to foster the long-term business development in the region; o For assessment and audit, support FA & SA managers to monitor the overall performance of business/operation, building up business strategy & improvement plan with implementation schedule & deployment of necessary resources to foster the long-term business development in the region; Interrelationships (Other key functional or communication lines) o Report to Deputy General Manger, South China; o Work with functional department—FA, SA, TTC, QA, Integrity, CS/OPM; o Work with other Operation Office Managers, Business Line Managers and Supervisors in China mainland and Hong Kong head office; Job Responsibility & Accountability (Key roles, functions & accountabilities) Organization o Ensure that resources are effectively deployed in conformity with BV values / Code of ethics / Procedures through effective training and implementation of quality management system; o Determine and organize training needs to develop competence of employees; o Monitor and review manpower / capacity / competence to ensure optimal resources are deployed for various services; o Responsible for implementing Corporate-wide initiatives such as HES and One-Company; o Responsible for implementing Division-wide initiatives such as SCQM and budget; o Participate in committees as assigned by GM; o Work with business line managers, department managers, and functional managers to carry out programs, projects and initiatives; o Work with SOs, AMs and KAMs to increase clients satisfaction; o Responsible for building up the management team in the office; o Responsible for creating a succession plan; o Responsible for creating career path for employees; o Responsible for the overall monitoring of the process and result of Performance Management Program; Integrity o Foster an ethical and professional environment through education, discipline and teamwork; o Monitor all employees and pre-empt possible attempts in integrity violation; o Work with Integrity Team to implement initiatives and projects; o Work with factories and vendors to minimize bribery attempts; Inspection o Improve utilization through multi-skill program, subcontractors, coordination with other operating offices and business lines; o Improve report quality and turn-around time; o Improve competence and ethical behavior of inspectors; o Implement programs and initiatives set forth by the BV Group, CPS Division, or IAA Service; o Set up office level objectives and corresponding short-term and medium-term business and operation plans; Administration o Approve office level documents and work instructions; o Responsible for day-to-day operation of the office; o Oversee business forecasts/targets, annual budgets, and control the daily operation, preside administrative and specific topic meeting; o Monitoring the budget and cost, and approval local expense delegated by DGM & GM; Required Skills & Qualifications (What skills are required for this position) o Bachelors degree or above, with at least 8 years of experience in third party inspection or related businesses, in which at least 4 years at managerial level; o Good attention to detail with ability to analyze, problem-solve and follow-up with solutions in a time sensitive environment; o Ethical, professional, motivated, proactive, team-oriented but can work independently when needed; o Excellent leadership and willing to help subordinates to excel; o Strong business acumen; o Proven track record in internal/external client relationship management; o Strong written and verbal communication skills with sensitivity to cultural differences; o Proficient in both written and spoken English and Chinese.